The first quarter of an hour of a stay matters a great deal. A guest who comes out of the metro at Charles Michels with a suitcase, cannot find the entrance to the tower or gets stuck in front of a door code starts the stay on the wrong foot. Our job is to make that arrival simple, at any time.
Written instructions for your building
Before each arrival, the guest receives precise instructions: the address and the right entrance, the nearest metro station, the door code, the floor and the flat door. In the Front de Seine towers, we also explain where to enter the building, how to use the badge and where to find the lift. In an older building in Grenelle or Convention, we describe the courtyard, the staircase and the intercom.
Keys, key box or meeting in person
- Key box or code lock, when the building rules allow it
- Meeting in person for guests who prefer it, or when a badge has to be handed over directly
- Late arrivals for guests stepping off an evening train at Gare Montparnasse, or leaving a trade fair at Porte de Versailles
Departure and the check of the flat
On departure, we collect the keys and the badge, then walk through the flat: forgotten items, condition of the rooms, appliances. This check prepares the cleaning and, if damage is found, our damage support.
All these instructions are gathered in the digital welcome book. For directions from the stations and airports, see our article getting to the 15th.
Frequently asked questions
Can the guest arrive late in the evening?
Yes. With a key box or a code lock, they come in whenever suits them. For a meeting in person, the time is agreed in advance.
What if the building does not allow key boxes?
We arrange a handover in person, or another solution accepted by the building’s managing agent. The building rules come first.
How is an access badge handed over?
The badge is handed over with the keys on arrival and collected on departure. It is checked at every changeover, like the keys.
